Company Overview
Hornblower Group is a global leader in experiences and transportation, with a legacy spanning over 100 years. The company’s diverse portfolio includes water-based experiences such as dining and sightseeing cruises, land-based experiences including walking tours, food tours, and excursions, as well as ferry and transportation services.
City Experiences, Hornblower Group’s premier division, offers both land and water-based adventures alongside its ferry and transportation services. Hornblower Marine, a subsidiary of Hornblower Group, specializes in vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut.
Additionally, Anchor Operating System, LLC, an independent subsidiary, provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.
Today, Hornblower Group operates in 10 countries, across 50+ U.S. cities, and welcomes over 20 million guests annually. Headquartered in San Francisco, California, the company also has corporate offices in Boston, Chicago, London, New York, Dublin, and Ontario, Canada.
About the Opportunity
The Wedding Supervisor plays a key role in ensuring a seamless and memorable experience for wedding parties and guests upon arrival for their cruise. This position is responsible for coordinating logistics, overseeing event execution, and contributing to an exceptional guest experience. Success in this role is measured by guest satisfaction, management evaluations, and peer feedback.
Essential Duties & Responsibilities
- Supervise and coordinate front-of-house restaurant staff to ensure smooth and efficient operations.
- Oversee the preparation and service of food and beverages, maintaining high-quality standards that align with customer preferences.
- Train and develop restaurant staff to provide outstanding customer service while upholding cleanliness and hygiene standards.
- Maintain accurate records of sales, inventory, and customer feedback.
- Handle guest complaints professionally, ensuring timely resolutions.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Work with management to develop and implement strategies to improve restaurant performance and profitability.
- Review and communicate event details in advance, confirming final arrangements with the Point of Contact (POC).
- Arrive early on the wedding day to oversee vendor arrivals and coordinate the setup of décor, ceremony, and reception spaces.
- Collaborate with event leadership (DJ, Captain, Chef, Restaurant Manager) to ensure the smooth flow of key moments, such as the ceremony, first dance, and cake cutting.
- Monitor guest satisfaction throughout the event, ensuring exceptional service and attending to the needs of the bride and groom.
- Assist with post-event breakdown, ensuring the proper return of décor and supplies, and providing feedback to management.
- Perform additional duties as assigned.
Requirements & Qualifications
- Education: High school diploma or equivalent.
- Experience: At least one (1) year of guest service experience required.
- Skills:
- Strong customer service, organizational, and interpersonal abilities.
- Detail-oriented with excellent time management and multitasking skills.
- Ability to effectively assess situations, identify key issues, and propose solutions.
- Proficiency in Microsoft Office Suite and general computer skills.
- Strong verbal and written communication skills.
- Professionalism: Maintain a well-groomed appearance and adhere to company uniform standards.
- Availability: Must be available for nights, weekends, and all major holidays as required.
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