Company Overview
About the job
Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Enhanced salary from midnight until 6am
- Cycle to work scheme
- Company pension
- Extensive employee rewards offering discounts from travel, retail, hospitality to health and well-being
- Regular training and development
- Employee health and well-being services
- Refer a friend incentive
- 50% off food and drinks in all our UK venues
- Financial advice services
- Holiday accrual with length of service
The Role
As a Waiter/Waitress at Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team. Waiters/ Waitresses are flexible to our customers’ needs and go above and beyond to make anything possible.
Main Responsibilities:
- Organise and carry out all mise-en-place duties prior to and after service to the required standards.
- Support the team to ensure efficient and smooth service during busy periods
- Master the point-of-sale system for swift and precise order placement.
- Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
- Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience
What We Are Looking For:
- Ability to engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience
- A passion for delivering an exceptional guest experience and hunger to learn
- Master the point-of-sale system for swift and precise order placement.
- Exceptional customer service and communication skill
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