Company Overview
Job Description
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Technical Support Specialist I (Desktop Support)
JOB OVERVIEW: This position will provide hardware and software technical support to VMC departments and clinics and provide detailed troubleshooting documentation.
DEPARTMENT: Information Technology, Technical Services.
WORK HOURS: As required to fulfill responsibilities.
REPORTS TO: Manager/Supervisor, Technical Services
Prerequisites:
Minimum one (1) year of technical school or similar experience may replace schooling, required.
Minimum one (1) year experience troubleshooting Wintel PC’s and iOS / Apple products, required.
Minimum one (1) Year experience troubleshooting in a Customer Service or Help Desk Support role.
Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system.
Minimum one (1) year experience with the installation or management of Windows Networks, required.
Experience with Installation and support of PC, laptop, tablet and mobile hardware and software via remote management, required.
Comptia A+ OR Comptia ITF+, required.
Qualifications:
Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications.
Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills.
Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications peripherals.
Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
Demonstrated ability to understand and follow detailed instructions.
Experience with VDI, Citrix, or other virtual desktop technologies a plus.
Unique Physical/Mental Demands, Environment, And Working Conditions:
Requires the ability to move PC’s and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.
Performance Responsibilities:
Generic Job Functions: See Generic Job Description for Administrative Partner.
Essential Responsibilities And Competencies:
High Level independent and team PC troubleshooting skills.
Able to troubleshoot complicated, integrated systems.
Detailed documentation and organization skills.
Prepares for new and changed systems and operating environment by completing training programs as required.
Understands current and emerging technologies and health care trends.
Reports all compromises of security or information to Manager /Supervisor immediately.
Completes assigned tasks within designated time frames.
Operates equipment following established procedures.
Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems ensuring prompt resolution.
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