Job Description
An exciting opportunity has opened at Chesterfield College for a dedicated Student Experience Advisor to join our Student & Apprentice Services team. As a Student Experience Advisor, you’ll work in a dynamic, fast-paced environment, supporting a wide range of students and apprentices. This vital role involves handling course enquiries, processing applications, and administering the college’s student bursary fund. If you have a background in education or training and a passion for delivering outstanding customer service, this could be the perfect next step in your career.
Why Become a Student Experience Advisor at Chesterfield College?
Joining Chesterfield College as a Student Experience Advisor means becoming part of a thriving, supportive workplace. You’ll play a key role in guiding students through their educational journey while gaining valuable administrative, data handling, and customer service experience.
Student Experience Advisor Responsibilities
As a Student Experience Advisor, your main responsibilities will include:
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Responding to student and course enquiries
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Managing applications and supporting onboarding activities
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Administering student bursary support funds
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Accurately recording and analyzing key student data
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Collaborating with teams to improve recruitment and retention strategies
Skills Needed for a Student Experience Advisor
To succeed as a Student Experience Advisor, you’ll need:
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Experience in education, training, or student support services
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Excellent customer service and communication skills
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Strong IT and administrative abilities, including Microsoft Office
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The ability to analyze data and meet deadlines under pressure
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A proactive and adaptable approach to a varied workload
Benefits
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Salary: £21,495 – £25,399
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38 days paid holiday
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Local Government Pension Scheme membership
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Healthcare plan, employee discounts, and cycle-to-work scheme
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Access to an Employee Assistance Programme
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Career progression and professional development opportunities
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