About KIKO MILANO
Founded in Milan in 1997, KIKO MILANO has redefined the way cosmetics are sold worldwide, making beauty trends accessible to everyone.
At KIKO MILANO, we believe that life is better in color. We understand the transformative power of makeup and how it can spark confidence and enhance individuality. Our mission is to empower everyone to create the perfect look for any occasion—effortlessly stylish, yet uniquely personal.
We encourage creativity and self-expression, inspiring you to experiment, explore, and embrace the beauty that truly represents you.
Store Manager – Key Responsibilities
People Management
- Foster a high-performance work environment, ensuring team motivation and minimizing staff turnover.
- Oversee the recruitment, onboarding, training, and development of store employees to drive an engaging customer experience and achieve business objectives.
- Plan and manage store staffing and annual leave schedules to align with business needs.
- Train the team on products, makeup application techniques, and selling strategies to enhance the KIKO customer experience—leveraging BeKIKO resources and collaborating with the Customer Experience Trainer to meet development needs.
- Conduct regular performance reviews and appraisals, ensuring alignment with company goals.
Customer Experience & Business Management
- Monitor and analyze business KPIs, ensuring targets are met and implementing follow-up action plans to drive success.
- Work closely with the Area Manager to achieve key business goals, including customer experience, sales performance, and operational expenses (Opex).
- Identify and prioritize high-impact actions for store improvement, maintaining a quarterly action plan to drive performance.
- Ensure the completion of all BeKIKO training materials, including dossiers, quizzes, and learning modules.
- Consistently track and optimize business KPIs, including like-for-like (LFL) growth, conversion rate, average ticket value, and stock loss.
Policy & Procedure Compliance
- Ensure strict adherence to KIKO standards, procedures, and operational policies across all store functions.
- Maintain full compliance with the KIKO Store Book, ensuring all store procedures are executed effectively.
- Oversee the implementation of the promotional calendar, ensuring timely execution of marketing initiatives.
- Regularly review store operations, address any procedural concerns, and ensure full compliance with corporate policies.
Job Requirements
- Minimum 4 years of retail management experience, preferably as a Store Manager.
- Strong leadership and customer service skills.
- Solid understanding of sales and merchandising principles.
- Proficiency in inventory management.
- Excellent communication and problem-solving abilities.