Company Overview

HUMAN (formerly White Ops) is a leading cybersecurity company dedicated to protecting organizations from bot attacks, digital fraud, and online abuse. We leverage cutting-edge defense strategies to disrupt the financial incentives of cybercrime—increasing costs for cybercriminals while reducing the burden of defense for businesses.

With our advanced technology, we verify the authenticity of over 20 trillion digital interactions per week across advertising, marketing, e-commerce, government, education, and enterprise security. Our proactive approach ensures we stay ahead of cybercriminals, securing the digital world for businesses and users alike.

Join the Fight Against Cybercrime

We are seeking passionate and talented individuals to join our Customer Operations team as a Security Operations Analyst. In this role, you’ll play a crucial part in defending against cybercriminals—analyzing customer traffic, detecting and mitigating threats, and making the internet a safer place.

What You’ll Do:

Analyze customer traffic to identify threats and false positives using ElasticSearch and BigQuery (SQL).
Provide Tier 2 technical support, responding to security incidents in real-time.
Collaborate directly with customers, delivering insightful incident reports and resolutions.
Work cross-functionally with R&D and Research teams to enhance threat detection and mitigation strategies.
Design and implement automation projects for internal use.
Participate in rotating shifts, including nights and weekends, as part of a 24/7 security operation.

Who You Are:

An effective communicator, especially in written customer interactions.
Analytical, detail-oriented, and passionate about cybersecurity.
Experienced (3–5 years) in cybersecurity roles, particularly in threat detection and response.
Skilled in large-scale data analysis, statistical evaluation, and deriving meaningful insights.
Familiar with web architecture, protocols, and security concepts (CDN, HTML, DOM, JavaScript, HTTP/HTTPS, IPv4/IPv6, etc.).
Proficient in SQL and comfortable working with complex datasets.
Holds a Bachelor’s degree in a related field.

Work Schedule & Flexibility

This is a hybrid role based in our New York, NY office.

Screen Time Requirement: Active engagement on-screen for six hours, three days per week.
Night Shift: One night shift per week, scheduled based on team needs.
Weekend Shifts: Two per month, on a rotating basis.
Flexible Hours: Outside of core commitments, you’ll have flexibility in structuring your work schedule.

Compensation & Benefits

Base Salary Range: $90,000 – $130,000 (including potential bonuses, stock options, and incentives).
Comprehensive Benefits: Medical, financial, and wellness perks.
Annual Stipends: Support for professional growth and well-being.
Hybrid & Remote Flexibility: Choose where and how you work best.
Engaging Culture: Weekly office lunches, dedicated time off, HUMAN days, and more.

A Workplace That Values Diversity

HUMAN is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. No matter who you are, where you come from, or how you identify, we welcome unique experiences and perspectives to help us fight cybercrime together.

With a global team spanning New York, Tel Aviv, London, Victoria (Canada), San Mateo, Miami, and Virginia, we are united by our shared mission to protect the integrity of the internet. At HUMAN, you’re not just an employee—you’re a vital part of the fight against digital fraud and abuse.

APPLY

Sr. Cyber Security Analyst (Customer Ops)