About the job
Software Technical Support Specialist
Porter Lee Corporation (PLC) , located in Schaumburg Illinois, is one of the leading providers of LIMS, (Laboratory Information Management Systems) software for forensic crime laboratories.
A position at PLC involves fielding calls and emails from customers, creating tickets, testing software, and providing solutions for both simple and complex issues. Additionally Support Technicians may work with operating and maintaining network hosting.
Our customers are law enforcement agencies and forensic crime labs from around the entire USA. We provide case management software that has many functions, including:
- Tracking the Chain of Custody of Evidence collected by Law Enforcement from Crime Scene, Police Department, Crime Lab, and to Court
- Importing data from analytical instruments (GCMS, FTIR, DNA Sequencers) to support test results.
- Creating certificates of analysis for forensic disciplines such as Firearms, DNA, Drug Chemistry and Toxicology, and more.
The more experienced or specialized technical support staff members work with crystal reports, database issues (MSSQL, ORACLE), MS Word templates and technical troubleshooting. You would need to have the aptitude to learn new technologies quickly.
We also have a project group that that involves travel and on-site implementation of our software for new customers.
We have been in business since 1996 and currently employ around 30 people. Take a look at our website to get a little more info about us, www.porterlee.com
Candidates will be required to pass a fingerprint level background check before employment. Employees are frequently required to submit to drug testing when requested to do so by a customer we support.
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