About the job
We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way. Post holders of this role will form the front line of system support for the Bupa Health Clinics systems support team. Post holders will manage a portfolio of incidents and requests assigned to them via the ticketing system. They will be responsible for owning the ticket and delivering a successful and prompt outcome either completing the work themselves or liaising with key contacts to ensure resolution. Additionally, the role holder will be responsible for delivering regular tasks such as bulk messaging or data uploads. How you’ll help us make health happen:
- To work within the clinics systems support teams to ensure that standard operations are maintained. This may include (but is not limited to):
- Working on any incidents raised by clinics colleagues where support is required to ensure that the clinics systems work as expected.
- To deliver requests submitted by clinics colleagues
- To work on regular tasks such as sending confirmation text messages, data uploads etc.
- To work with internal stakeholders, key colleagues and external suppliers to ensure that each ticket is worked in an effective, timely manner
- To support as needed across all clinics systems
- To support and liaise with appropriate support teams, representing clinics colleagues with any systems that are provided by shared services
- To support and liaise with appropriate support teams, representing clinics colleagues with any relevant hardware
- To be responsible for working their own portfolio of Service Now tickets and any tickets raised on provider support portals
- To ensure KPIs are met for personal ticket portfolio
Previous experience working in a support desk environment
- Previous experience working with computer systems
- Ability to demonstrate customer led thinking.
- Ability to manage own workload with minimal direct supervision
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