Company Overview

OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living. OVO Energy has committed to being a net zero carbon business and achieve bold science-based carbon reduction targets by 2035, while helping members reduce their household emissions at the same time. Through OVO Foundation, our climate-focussed charity, we’re creating a greener, brighter future for the next generation by funding climate action and education projects for kids across the UK.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As Service Continuity professionals we want to help our Technology teams to be ready for handling crises. That means we need to help them to see where they should work on improving the resilience of their services. We work with a whole range of teams, and services, playing a key role in helping them to ensure they can meet their Plan Zero objectives.

This role in a nutshell:

The purpose of this role is to work as a key part of the Service Continuity team in ensuring that the technical engineering squads build and operate resilient services that deliver our Plan Zero goals for the customer.

Your key outcomes will be:

Coaching engineering teams to identify and improve the resilience of their services using a range of approachesAssisting in the prioritisation of findings and improvement actions
Assisting in the development of RTO / RPOs that meet business and compliance requirements
Supporting teams to document their recovery approaches
Support in the evaluation of critical risks
Support in exercising scenarios most likely to occur in a given service
Assist in monitoring 3rd party supplier continuity arrangements
Analysing and presenting information that supports the improvement of OVO’s continuity arrangements

Within your first 3 months you’ll:

Have a wider understanding of OVO products and services
Use structured tools and processes to enable you to engage with teams and help them to improve their service continuity arrangements
Participate actively in Business Impact Analysis and maturity assessments
Identify and prioritise findings and actions
Develop your understanding of RTO / RPOs and how they complement business and compliance requirements
Be able to support teams to document their recovery approaches
Identify and evaluate continuity risks
Be able to support in exercising scenarios
Assess 3rd party supplier continuity arrangements
Be actively involved in identifying and contributing to service continuity objectives
Be developing, analysing and reporting on progress against improvement and delivery objectives

You’ll be a successful Service Continuity Analyst at OVO if you…

Have great communications skills and can talk to people at all levels of the business…especially software engineering teams!
Can clearly demonstrate how you are improving OVO’s continuity maturity through analytics and reporting
You have awareness of business continuity and disaster recovery practices
You are able to coach people and teams in how to improve their process
Have great planning skills and can develop flexible plans to engage with engineering teams with competing priorities
Great at working as part of a team, and want to develop your experience in supporting engineering teams using modern software development approaches
Be flexible in your approach to assessing innovative and constantly changing services that deliver for our customers
Are willing to bring ideas and show how they will help us improve!

APPLY

Service Continuity Analyst

Apply for this position