Company Overview
Why join the Nexxen team?
With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs – Customer Centric, Curious Mindset, Collaborative with No Ego.
What You’ll Do
We’re looking for a Sr. Account Manager to join our team in Los Angeles!
The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen’s internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results.
Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are.
- Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
- Diagnosing client needs and then implementing strategies to help drive revenue for Nexxen
- Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
- Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
- Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
- Deep understanding of Nexxen’s entire product offering and best practices for campaign effectiveness and cross-selling
- Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success
- Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs
- Performs work directly under the supervision of Client Services Director or Manager
- Work closely with the other Account Managers on your team to provide support and collaboration
- Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Client Services team
- Play an important role in building team culture and empowering team members to live up to company values
What Will I Bring?
- 4+ years in digital media or account management
- Previous Account Management or Client Success experience strongly preferred
- Self-motivated to dig in to learn about products, technology, customers, and competitors
- Process oriented with a strict attention to detail
- Strong organizational, analytical, and project management skills
- Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
- Understanding of programmatic, ad tech, self-serve DSP’s, SSP’s, market and auction dynamics a plus
- PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
- Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
- Proven verbal and written communication skills in a consultative, client-facing environment
- BA/BS, or graduate degree preferred with a strong academic record
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