Senior Analyst, Distribution Operations

Position Statement

The Distribution Operations Sr Analyst will be responsible for assisting Hilton worldwide hotels in maximizing incremental revenue opportunities via approved online distribution channels, providing continuing education to hotels about internal systems and various online distribution channels, identifying opportunities to impact market share, and acting as the operational liaison between online distribution channels and Hilton Worldwide.

What will I be doing?

As a Team Member in this role, you will be required to:

• Analyzing weekly and monthly booking production reports to identify availability, booking and rate trends in online distribution channels by property
• Providing internal systems support and revenue analysis results to hotel management team that impact availability and revenue production
• Acting as an escalation point for systems and process issues sent by brand and hotel representatives
• Coordinating new/participating hotel activations, solicitations, terminations, and any ongoing communication regarding online distribution channels with the vendor, GDM, IT, 3rd Party Distribution and Hilton Worldwide regional and corporate staff
• Examining the needs and concerns of all team’s processes to determine opportunities or problem areas and provide relevant feedback in the development of enhanced procedures, methods and standards
• Create, maintain and communicate hotel-level Operations guides, initiatives, and training material including regular review for content relevancy
• Providing and implementing training for new team members, as well as support and direction to Managers and Analysts
• Mentoring fellow team members
• Developing channel, hotel and data management skills of Distribution Operations Analysts as a mentor and leader and providing feedback to Managers and Director on successes and opportunities
• Identifying and helping to execute improvements in technologies and processes
• Recommending enhancements in technology or connectivity with channels for the benefit of revenue management and/or hotels
• Develop, implement, and execute business processes to support the department
• Collaborate with other internal teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives
• Support other functions when demand is high by sharing the workload regardless of your core team responsibilities.
• Oversee process-improvement projects to increase execution efficiency with both internal and external stakeholders
• Work with other Corporate teams on special project/program requests that impact CRS, GDS, and OTA distribution channels
• Work on identifying and implementing efficiencies using automation or streamlining that save time and money or generate additional revenues
• Perform any other job duties as directed
• Required Qualifications
  • Experience working in a hospitality environment
  • Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to creatively identify the strengths/weaknesses of alternative and differentiated solutions, conclusions or approaches to hard problems
  • Ability to develop and maintain a deep understanding of Hilton’s business processes and systems as they relate to Revenue Management, Distribution and Sales across brands and geographies
  • Ability to analyze extensive amounts of information and provide constructive feedback and direction through application of critical thinking and discernment
  • Strong interpersonal and communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
  • Capability to handle multiple projects within deadlines; work effectively under time and resource constraints; effectively balance multiple, concurrent demands and appropriately prioritize responsibilities
  • Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
  • Proficiency in Windows and Microsoft Office applications, SmartSheet, SQL, and Google Doc
  • Ability to exercise sound judgment and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations and assist in execution of optimal solutions.

  Preferred Qualifications

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelors / Undergraduate Degree or equivalent experience in-lieu thereof
  • Ability to travel internationally c. 15%
    

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