What skills/experience do I need to be considered?
- Experience in b2b sales to direct customers;
- Good knowledge of sales principles and practices;
- Good knowledge of customer objection handling and overcoming common objections;
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, good attention to detail, and ability to multitask;
- Strong negotiation skills.
How will I spend my time in this role?
- Responsible for cultivating, influencing and securing sales with SME customers directly through a combination of self-generated leads, warmed up data and opportunities;
- Activity goals are achieved that are required to drive overall sales performance;
- Detailed understanding of the tariff options available;
- Identify customer requirements and demonstrate strong account management skills to drive good customer experience and closure;
- Manage sales pipelines effectively to ensure targets are achieved and lead generation is “topped up” as required;
- Liase with colleagues/internal teams to develop comprehensive strategies to attain renewal customers;
- Maintain effective communication with sold customers to enhance renewal opportunities and maximise upsell potential;
- Liaise with customers, handling a wide range of complex written and/or verbal enquiries, complaints and requests for advice as and when necessary to support the SEBL brand;
- Identify trends in customer issues, alerting line manager with proposals for improvement;
- Respond to incoming telephone calls, identifying and then meeting customer requirements by providing a polite, professional and accurate response in line with agreed service standards;
- Update and increase knowledge of the company’s procedure and products;
- Attending company briefings;
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you’ll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
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