Job Description
Kickstart Your Career as a Retail Customer Advisor at Dobbies
As a Retail Customer Advisor at Dobbies, you’ll play a vital role in creating exceptional shopping experiences. From driving sales and promoting Dobbies Club memberships to maintaining high standards across departments, every day offers exciting new challenges. Being a Retail Customer Advisor means helping customers, solving queries with expert product knowledge, and supporting your team to keep the store running smoothly — all while building skills that help you grow.
Key Responsibilities of a Retail Customer Advisor
Your Role as a Retail Customer Advisor
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Deliver outstanding customer service, assisting with a variety of transactions.
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Drive sales through excellent customer interactions and membership promotions.
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Share product knowledge to confidently handle customer queries.
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Maintain cleanliness, store standards, and support across different departments.
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Get hands-on experience in stock handling, cash management, deliveries, and restaurant services.
What We’re Looking for in a Retail Customer Advisor
Skills and Qualities for a Successful Retail Customer Advisor
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Passion for creating outstanding customer experiences, always with a smile.
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Previous experience in customer-facing roles.
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Team player attitude with a fun, positive spirit and strong work ethic.
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Punctual, well-presented, and eager to learn and grow.
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Ability to thrive in a fast-paced environment and adapt to different tasks.
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Commitment to Dobbies’ values: teamwork, continual improvement, positivity, and customer focus.
Benefits of Working as a Retail Customer Advisor
We care about your wellbeing and career development. Join Dobbies and enjoy:
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Generous annual leave, with flexibility on statutory days.
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Big savings: 50% off restaurant meals, 25% off garden centre purchases, and 10% off food hall items.
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Wagestream access for financial flexibility and advice.
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Free wellbeing support through Retail Trust services.
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Development opportunities via Dobbies Academy’s eLearning and training programs.
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A thriving, passionate, and inclusive team culture.
About Dobbies
Founded in 1865, Dobbies is the UK’s leading garden centre retailer, with a rich heritage in horticulture. We’re proud to have stores across every nation of the UK, offering a wide range of gardening products, services, and welcoming restaurants. Our passion for gardens and plants shines through everything we do — making Dobbies a fantastic place to grow your career.