Company Overview
At Tim Hortons, we believe that you shouldn’t have to compromise. Whether you want a hot freshly-prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared sandwiches and wraps for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do. An iconic 50 year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK market place. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from Tim’s fans across the UK, it is no surprise the first store was a roaring success.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager, with responsibilities for:
Customer Service
- Lead by example treating customers as top priority.
- Be customer focused in all areas of the restaurant operations.
- Accurate staff scheduling that meets customer demand.
- Support the whole team to maintain operational efficiency,
- Conduct regular store walks, in the eyes of the customer.
People
- Encourage staff to share suggestions and concerns.
- Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance.
- Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination.
- Performance management when necessary, working with the HR Department
Driving Sales
- An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
- Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
- Coach employees to up sell and suggestive sell to customers.
- Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
Operations
- Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards.
- Set the example for your team by keeping a cool head under pressure.
- Weekly stock orders and ensure that all incoming orders are checked for quality.
- Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
- Optimal inventory
- Opening and closing procedures.
- Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality
- Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager.
- Be available at the times to work a variety of shifts as part of the management team.
Key Requisites
- Previous experience of running restaurants
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety
- Experienced of handling customer complaints
- To maintain a positive Health and Safety procedures and instructions are followed.
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