Company Overview

As the UK’s leading holiday operator, a career at Haven offers more than just a job, with plenty of exciting opportunities for development, over 9,000 fantastic team members and 41 beautiful seaside locations. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners and team. We’re a mixed bag of talent and our amazing team covers just about every role going; enthusiastic entertainers who put on an exciting show, reliable receptionists with radiant smiles and great gardeners to keep the grounds in check. Not forgetting cheerful chefs, lively lifeguards, brilliant bartenders… and plenty more. And of course, none of this would be possible without the strong support centre team at Hemel Hempstead. We offer you our full support to develop the Haven career you’ve dreamed of, gain a wide range of new skills and qualifications, and be everything you want to be. We’ve got opportunities to suit everyone, including full and part-time roles, job-share and flexible hours. Come back season after season and build your skills and experience as you go!

As the Restaurant Manager, you’ll be at the heart of an energetic front of house team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

Proven experience in roles such as Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.
Strong leadership and communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Exceptional customer service and problem-solving abilities.
Knowledge of health and safety regulations.
Strong organisational and multitasking skills.
Experience in budgeting and financial management.
Flexibility to work evenings, weekends, and holidays.

What We Offer

Attractive salary plus annual bonus opportunity.
On-site accommodation, subject to availability and T&Cs.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

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Restaurant Manager

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