Job Description
Join Our Team as a Remote Customer Service Advisor
Are you passionate about delivering exceptional service? As a Remote Customer Service Advisor, you’ll assist customers with financial inquiries, including ISAs and interest rates, all from the comfort of your home. This temporary contract (2-3 months, with potential extension) offers flexibility while allowing you to make a real impact. If you have experience in financial services and a customer-first approach, we’d love to hear from you!
Why Become a Remote Customer Service Advisor?
Key Responsibilities:
- Handle inbound and outbound financial service queries.
- Explain complex financial topics, such as interest rates and ISAs, in a clear and supportive manner.
- Maintain professional service standards and compliance with company policies.
Skills & Requirements:
- Customer service experience, ideally in financial services.
- Strong communication skills and a confident phone manner.
- Must pass a DBS and credit check.
Training & Work Schedule for Remote Customer Service Advisor
- 4-5 day intensive training (no holidays in the first three weeks).
- Work Hours:
- Monday to Thursday: 8:00 AM – 6:00 PM
- Friday: 8:00 AM – 5:30 PM
- Saturday: 9:00 AM – 12:00 PM
- 35-hour workweek
Ready to take your career to the next level? Apply now with your CV and start your journey with VITA CV!