Reception Administrative Assistant

Job Description for Admin

We are seeking an outgoing, detail-oriented, efficient person to join our amazing practice in providing virtual front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $20 -25 hr

Hours: Part time work 20-25 hours a week

About Us

Resilience Counseling is a psychotherapy practice. We help people overcome anxiety, trauma and OCD. We teach people tools and skills to help them overcome their mental health struggle and live a fulfilled meaningful life!

Our Vision

We help so many people overcome their struggles and get unstuck from their challenges in life

Our Core Values

Authenticity

Be a Team Player

Work Hard, Play Hard

To succeed in this role …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
• Psychology undergraduate students and graduates are welcome!

Responsibilities

• Supporting therapists with client bookings, payments, administrating intake & consent forms, etc.
• Client support: welcoming clients to the office by email, answering client calls and emails, processing payments at the end of sessions
• Writing and helping create website content
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Checking and Inputting time cards into quickbooks

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
• Tech savvy (we are mostly paper-less and everything is online)
• An appetite for innovation and simplicity who is highly process oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Quickbooks, and Windows in a work environment
• Knowledge of Simple Practice scheduling platform is an asset

How to Apply: