Company Overview
The construction industry is experiencing an upward trend; resulting in an increased requirement for skilled construction specialists across the UK and Internationally. Finding exceptional talent to fill key roles is harder than ever, with internal recruiters struggling to find the best talent and companies fighting to keep key staff. This is where Humres can help you. We are a specialist candidate driven construction recruitment consultancy with over 20 years’ experience. During this time we have developed a candidate database of over 80,000 white collar construction candidates; with every skill set , from supervisors through to Directors. Our deep knowledge and experience have enabled us to become one of the specialist recruitment leaders in many verticals in the construction market. Our consultants are renowned in the industry for their unparalleled knowledge of their sector. The Humres recruitment process consistently delivers the common goal of a successful placement. This establishes us as a long term partner of choice for many clients. For candidates, we provide a doorway to a wide field of opportunities across the built environment. Our candidates have access to a confidential proactive service, with clients often creating specific roles for our candidates. Most candidates that we deal with tend to be employed so we always seek their permission before we send out details to any clients. The recruitment procedure we utilise has been crafted to save both time and money whist delivering excellent results for both our clients and candidates, due to our team based environment we can often turn projects round quickly and our candidates tend to have a wide choice of opportunities available to them. Our recruitment services focus on the permanent market and are offered as a contingency, retained or a bespoke option; we can even manage your advertising campaign.
About the job
About the Client
My Client specialise in test, inspection, repair, maintenance and installation of Electrical, Fire & Security and Mechanical projects. The main works involve the removal of some existing redundant equipment and the installation of new equipment such as; fire pumps, controls and refurbishment of tanks, at roof level, along with works in the basement plant room
About the Role:
The Project manager is responsible for security projects, quoting, service, small works, and maintenance delivery through the Senior Engineers and Regional Engineering Teams.
This will involve access control, door entry, CCTV, warden control systems and fire alarms.
The Project Manager will be accountable for delivering projects, services, small works, and PPM maintenance per client`s expectations and SLAs.
Project Manager Duties and Responsibilities:
Customer Service
- Foster a partnership approach with clients to understand their needs and minimize any service misses
- Manage any escalated customer complaints quickly and to a satisfactory outcome for both parties
- Collaborate with the Administrator and Operations Management Team with growing the service and small works contracts within your region
- Carry out site surveys for projects, service, and small works and provide quotations in line with the business requirements
Team Management and Support
- Proactively manage the team to ensure high levels of performance and attendance, and supporting the team of engineers
- Monitoring service delivery levels, and influencing, directing, and working with the Service Engineer(s) to ensure the required standards of service are achieved.
- Provide an escalation point for Senior Service Engineers and Call Out engineers (out of hours), to ensure customer issues are dealt with promptly
- Develop working relationships with cross-functional teams, including internal teams and support our customers
- Support the team to ensure jobs are complete/ rebooked in a timely manner
- Ensure Engineer vehicles are maintained in line with Company procedures and to ensure stock is stored within the vehicle safely and securely, in addition to ensuring vehicle stock is maintained in reflect of customer needs
About the Candidate:
- Experience in Project Management across the security industry
- Knowledge of Access Control, Door Entry and CCTV a must
- Experience in Local Authority/Social housing
- Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines
- Highly competent in electronic security systems technology
- Excellent relationship management, motivating, and people skills
- Excellent verbal and written communication skills
- Previous experience working within the Electronic Security industry
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