Project Manager

About DHIN

The Delaware Health Information Network (DHIN) is a groundbreaking leader in the nation’s healthcare landscape as the very first statewide health information exchange. DHIN was created by state statute as a pioneering not-for-profit public entity to design and implement an integrated, state-of-the-art health data system that powers better healthcare for Delawareans and beyond.

By connecting healthcare consumers, providers, policymakers, insurers, and researchers, DHIN is driving the future of healthcare – making it more efficient, collaborative, and data-driven. It serves as the ultimate data hub, aggregating critical health information from diverse sources and transforming it into actionable insights that improve care delivery, optimize costs, and enhance health outcomes.

Position Overview

We are seeking a passionate and experienced Project Manager with a strong background in healthcare IT to help drive innovative solutions at DHIN. In this pivotal role, you will take the lead for all assigned project initiatives and will integrate with all DHIN teams, DHIN stakeholders, and technology vendors. Projects are typically IT integration but are shifting towards projects requiring software development and customization.

As a Project Manager, you will need to be flexible and adaptable to changing circumstances with a strong work ethic and ability to work well within a team. The ideal candidate must also have strong computer skills and excellent verbal and written communication skills and be well-organized, attentive to detail, proactive, resourceful, and efficient.

Duties and Responsibilities

• Participates in the Service Design process as needed.
• Assist in the development of new projects & services for presentation and approval by DHIN management.
• Work with an integrated team to gather and analyze requirements for approved new projects.
• Participate in discovery calls with customers.
• Gather requirements from customers, DHIN business relationship managers, and project executive sponsor; develop detailed requirements analysis.
• Understand and document expected customer business outcomes for each project assigned and develop success metrics to include customer satisfaction surveys.
• Develop and document use cases and user stories.
• Ensure process flow, data flow, and workflow diagrams are created.
• Develop Preliminary Project Scope document including project objectives, project team members, scope boundaries, deliverables, risks, constraints, high-level process flow, and high-level schedule.
• Review scope document with Design Team, Director of Programs and Plans, customer, and Project Executive Sponsor.
• At project kick off, assume responsibility for the final review and obtaining approval of the project requirements and project schedule.
• Timely and accurate project status reporting
• Works with community participants to document current clinical data flows and workflows.
• Identifies the project life cycle deployment and assesses the impact of the deployment on quality, costs, resources, scope and time.
• Develops detailed project documentation, deliverables, timelines, work breakdown structures, and use cases as necessary for all project assignments that meet DHIN’s business objectives.
• Complete all required documentation included in the Project Management Methodology to maintain accurate records of project and portfolio activities.
• Serve as a resource for other staff to identify and resolve problems.
• Develop or update project plans for IT projects, to include project objectives, scope, technologies, systems, specifications, schedules, funding, staffing and deliverables.
• Monitor and track project milestones and deliverables.
• Effectively manage project scope by ensuring any changes in scope are documented and approved, using accepted change management procedures.
• Resolve or escalate critical issues, changes, problems, or delays to the project’s executive sponsor and DHIN management.
• Develop and manage work breakdown structure (WBS) of IT projects to estimate effort required for each task.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare weekly project status reports documenting project status, escalations, any slippage of dates, risks and mitigations, and other key project metrics.
• Establish and execute a project communication plan, to include regular project meetings; set and manage expectations by strong communication and by escalating issues and changes when appropriate.
• Act as mediator between stakeholders, DHIN team members, and vendor(s).
• Ensure satisfactory transfer of control of project upon completion (handoff) and close all project documentation and archive appropriate records.
• Develop “lessons learned” documentation.
• Document a minimum of three key measurements of success for the project, to include a customer satisfaction survey.
• Functions as a practitioner of continuous service improvement (Stage 5 of the IT Service Management Lifecycle). Functions in this role at SFIA Level 4 — Assists projects, functions or teams in planning the quality management for their area of responsibility. Assists in the development of new or improved practices and organizational processes or standards. Facilitates localized improvements to the quality system or services.
• Other Duties
  • Remains current with DHIN policy and processes applicable to their role.
  • DHIN PMO staff are expected to be able to cross cover for one another as needed.
  • Works in a manner that promotes a healthy and safe work environment.
  • Works in a manner that promotes DHIN’s Core Values.
  • Upholds DHIN, Federal and State regulation regarding privacy and security of protected health information.

  Minimum Qualifications

  • Bachelor’s degree in a related field or equivalent experience.
  • Project Management Professional (PMP) certification required.
  • 5+ years of project management experience, with emphasis on experience in IT integration projects.
  • Experience in health IT and knowledge of HL7 is a plus but is not required.
  • Experience managing multiple projects simultaneously in a matrixed environment, preferred.
  • Strong interpersonal, communication, facilitation, and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Proficiency in the use of technology to support work activities e.g., expertise in Microsoft Project, Microsoft Office Professional software package; proven ability to develop charts and graphs to summarize information for reporting purposes.
  • All DHIN employees are expected to be certified in ITIL Foundations or commit to becoming certified within the first year of employment. This is a condition of employment.
    

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