Program Asst/Medical Biller – Queens ACT

Key Responsibilities

• Maintain and update the central database with program information, ensuring accurate and timely data retrieval and report generation.
• Perform a variety of administrative tasks, including filing, faxing, copying, and managing spreadsheet applications.
• Oversee the distribution, tracking, and maintenance of VNS Health-issued laptops and licenses for staff as needed.
• Conduct outreach calls to external providers to gather and verify information about prospective or current clients.
• Compile and analyze data to support program needs and decision-making.
• Respond to administrative inquiries from staff and community-based providers, ensuring timely resolution of issues.
• Coordinate with facilities across boroughs to address administrative requirements, following up on outstanding requests as necessary.
• Collaborate with Human Resources and other departments to resolve administrative issues, including payroll, time-off requests, and record-keeping.
• Assist the Program Manager by collecting data, creating reports, and identifying trends.

Certified Community Behavioral Health Clinic (CCBHC):

• Act as a receptionist, welcoming clients and visitors and providing necessary information.
• Manage client scheduling and check-in procedures.
• Handle clinic phone calls, directing inquiries and transferring calls as needed.

Qualifications

• Education:
  • High School Diploma or GED equivalent (required).
  • Bachelor’s Degree in Business, Healthcare, Social Work Administration, or a related field (preferred).

Job Responsibilities

• Data Management: Input, update, and maintain a central database of program information. Retrieve, format, and generate reports as needed.
• Administrative Support: Perform general office tasks such as filing, faxing, copying, and working with spreadsheets.
• Equipment Coordination: Manage the distribution, tracking, and upkeep of VNS Health issued laptops and staff licenses when necessary.
• External Outreach: Conduct outreach calls to external providers to gather information on prospective or current clients.
• Data Analysis: Compile and analyze information, preparing reports and charts to identify trends as required.
• Issue Resolution: Address and resolve administrative inquiries from staff and community providers promptly, following up on outstanding requests.
• Internal Coordination: Work with various facilities and program staff to meet administrative needs and coordinate with Human Resources and other departments to resolve issues such as time requests, payroll, and record-keeping.
• Program Support: Assist the Program Manager by gathering data and developing trend reports.
• Behavioral Health & Mobile Crisis Management (if applicable):
  • Maintain insurance and billing information in BH systems.
  • Collaborate with Revenue Cycle, Finance, EHR Administration, and insurance plans to resolve inquiries and issues efficiently.
  • Conduct pre-billing reviews and quality assurance on progress notes, entitlements, and demographic data to ensure billing accuracy and Medicaid compliance, including timely billing and resubmission of denied claims.
• Certified Community Behavioral Health Clinic (if applicable):
  • Serve as a receptionist, greeting clients and visitors while managing scheduling and check-ins.
  • Answer clinic phone calls, provide information, and transfer calls as needed.
  • Verify insurance details, collect payments, and distribute MetroCards to eligible clients.
• Chinatown Community Center (if applicable):
  • Welcome and orient visitors, providing routine information about Center services.
  • Contact physician offices to develop and maintain positive relationships, and conduct telephone outreach and surveys.
  • Assist with planning special events, maintaining the activity calendar, monitoring volunteer assignments, and participating in special projects.

Qualifications

• Education:
  • Required: High School Diploma or GED equivalent.
  • Preferred: Bachelor’s Degree in Business, Healthcare, Social Work Administration, or a related field.