Company Overview
About the job
This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.
Aha! is the world’s #1 product development software. We help over 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps , Aha! Ideas , Aha! Whiteboards , Aha! Knowledge , and Aha! Develop . Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement , and have given over $1M to people in need through Aha! Cares . Learn more at www.aha.io .
Our team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
- We serve: We work with the world’s best known and most innovative companies, and they trust us to guide them to build products that their customers love
- We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
- We act with urgency: We respond to customers’ requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
- We exchange value: We do not have any salespeople and we focus on what is best for the customer
- We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
- We guide product: We bring our customers’ requirements to our product team and define our own efficient processes and systems
- We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method , our company values , and the generous benefits we offer.
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