Company Overview
Confidently navigate supply chain risks with Avetta. Our comprehensive platform equips you with the tools and expertise to proactively identify, assess, and mitigate risks—all in one seamless solution. From supplier monitoring and advanced cybersecurity to ESG compliance and subcontractor management, Avetta One provides everything you need for end-to-end contractor risk management. The only platform you’ll ever need to ensure safety, compliance, and efficiency.
Essential Duties & Responsibilities
Customer-Centric Product Development
- Advocate for the voice of the customer, ensuring all product decisions enhance user experience and address real customer needs.
- Collaborate closely with UX designers to research, prototype, and validate solutions before implementation.
- Lead customer communication efforts related to product enhancements and roadmaps, working alongside marketing teams to drive awareness and adoption of new capabilities.
Customer Insights & Product Discovery
- Conduct customer interviews, usability testing, and data analysis to gather feedback and validate product assumptions.
- Assist Product Leadership in identifying market gaps and emerging trends.
- Monitor customer usage data and support tickets to uncover opportunities for continuous improvement.
- Serve as a key product liaison, addressing internal teams’ inquiries, feature requests, and feedback.
Data-Driven Decision Making
- Utilize key performance metrics (KPIs) to evaluate product success and guide future enhancements.
- Work closely with data analysts and BI teams to extract insights that inform product refinements.
- Drive data-backed product improvements, defining and iterating on product performance KPIs based on measurable outcomes.
Cross-Functional Collaboration
- Partner with engineering teams to refine feature specifications and ensure technical feasibility.
- Work with UX designers to maintain a customer-first approach in product development.
- Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
- Provide stakeholders with feature updates and backlog progress while contributing to roadmap discussions led by senior leadership.
- Serve as a subject matter expert, offering insights on product capabilities, feature requests, and competitive positioning.
- Act as a bridge between technical and non-technical teams, ensuring a clear understanding of product requirements for seamless execution.
Ideal Experience
- 4+ years of experience in enterprise/commercial product management, with a focus on SaaS and B2B software.
- Experience working in subscription-based business models.
- Background in B2C software (eCommerce or Online Directories) is a plus.
- Strong expertise in customer research, product discovery, and problem validation.
- Proven ability to manage competing priorities and drive successful execution.
- Hands-on experience with Agile/Scrum development environments and backlog management tools like Jira and Confluence.
- Ability to engage in technical discussions with engineering teams and UX conversations with designers, ensuring business needs translate into practical solutions.
Preferred Skills & Industry Experience
- Experience in B2B SaaS or Compliance/Risk Management software.
- Exposure to machine learning, AI-driven insights, and automation in product development.
- Strong understanding of enterprise third-party integrations, APIs, and cloud-based solutions.
- Familiarity with user behavior analytics tools (e.g., FullStory, Pendo, Amplitude, Google Analytics).
- Experience managing multi-region product requirements in a global market.
Education & Certifications
- Bachelor’s degree in Computer Science, Business, Marketing, Information Systems, or a related field.
- Certifications in Agile, Scrum, or Product Management (e.g., PDMA, CSPO, SAFe, Pragmatic Institute) are a plus.