Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.
Key Responsibilities include (but not limited to)
- Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
- Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
- Act as a point of technical escalation for network and infrastructure queries for the sales teams.
- Assist with the creation of technical design documentation and statement of works.
- Support the sales teams with tender responses.
Candidate Specification
We can consider individuals coming from a technical Engineering, Project Management, Service Delivery or similar background. However, we would need the individual to possess a strong technical understanding of Networks and Infrastructure.
While hands-on technical skills are not required, a solid understanding of key infrastructure components like switches and firewalls is essential. The role demands a positive attitude, a willingness to learn, and strong customer-facing skills, as interactions will include corporate and well-known clients.
Further requirements include:
- Strong communication and stakeholder management skills.
- Able to support with design and project delivery.
- Commercial awareness and understanding of budget planning.
- Ideally coming from a Managed Service Provider or Reseller background.
- Good understanding of different network vendors and products.
- Basic cyber security awareness
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