Company Overview
About the job
Your mission
This is a new role, created to help us continue to provide a best in class service to our growing team. The focus of this role will be on problem solving and implementing solutions that improve the efficiency of our people processes, while continuing to build on our amazing culture.
We’ve built a strong foundation so far, and we’re looking for someone with strong analytical skills and a ruthless ability to prioritise for impact to help us level up.
This role would suit someone with strong people operations or HR generalist experience gained within a dynamic, fast changing and culture-driven environment. If you’ve only ever worked for large corporate businesses this isn’t going to be the place for you – we need people who thrive on solving new problems every day and who are energised by finding new and better ways of working.
What you’ll be doing
This is a broad and varied role with the opportunity to have massive impact. Key responsibilities include:
Process + Efficiency
- Partner with team leads to understand what they need from the people team to make them able to deliver more effectively in their roles – diagnose issues, shape hypotheses, implement solutions and monitor their effectiveness / how to optimise
- Create new frameworks and toolkits for our team leads and Fielders as the need arises – helping us to mature as the business grows, without becoming too process driven or corporate in our approach
- Support team leads and their teams through ad hoc employee relations issues, including performance concerns, flexible working adjustments, absence concerns, disciplinary issues, etc
- Reviewing and optimising our people processes across countries, with a focus on consistent and high quality employee experience in all locations, balanced with efficient processes that scale effectively over time
- Attend events and proactively building a network of peers to help us stay attuned to sector specific challenges and trends, bringing back suggestions to help develop our thinking and improve our ways of working
Performance + Recognition
- Partner with the Employee Experience Manager and our Senior Leadership Team to monitor overall team health, wellbeing and performance, shaping interventions to increase these and demonstrating material positive gains over time
- Partner with teams to review and update existing career maps, ensuring competency breakdowns remain current and accurately reflect the skills needed across the business
- Support team leads and Fielders in the creation of impactful development plans, designed to help align individual development ambitions with current and future business needs
- Design initiatives, processes and tools designed to help promote and active feedback culture
Reward
- Complete salary benchmarking exercises to ensure we’re always paying competitively and can continue to attract the top talent
- Collate and submit the monthly payroll submission to our external partner, ensuring changes are reflected in our HRIS and employee files
- Conduct periodic reviews of our benefits offering in each location, ensuring we remain competitive and that we’re responding to employee feedback promptly and transparently
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