Patient Complaints Specialist

Job Type: Remote
Job Location: United Kingdom
Company Name: Oviva

Job Description

Join Our Team as a Patient Complaints Specialist – Make a Difference in Healthcare!

Are you passionate about patient care and ensuring positive experiences? We’re looking for a Patient Complaints Specialist to manage patient feedback and complaints across multiple platforms, including social media, Google Reviews, and Trustpilot. In this role, you will play a key part in enhancing our service by addressing concerns with empathy and professionalism. As Europe’s leading digital health provider, Oviva is revolutionizing healthcare by providing accessible and effective app-based programs for weight-related conditions. If you’re ready to contribute to a meaningful mission, apply today!

Why Become a Patient Complaints Specialist at Oviva?

  • Help shape patient experiences and improve healthcare services.
  • Competitive salary, pension, and remote work flexibility.
  • 33 days of holiday, birthday leave, and enhanced family benefits.

Key Responsibilities of a Patient Complaints Specialist

  • Monitor and respond to patient feedback across social media and review platforms.
  • Analyze trends in complaints and provide actionable insights for improvement.
  • Collaborate with internal teams to ensure timely and effective resolutions.

What We Look for in a Patient Complaints Specialist

  • Strong communication and problem-solving skills.
  • Experience in customer service, social media management, or healthcare.
  • Ability to multitask and handle complaints with empathy and professionalism.

About Oviva

Oviva is a leading digital health provider in Europe, helping over 500,000 patients manage weight-related conditions through technology-enabled therapy. Join us in transforming healthcare!


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