Job Description
Join Our Team as a Patient Complaints Specialist – Make a Difference in Healthcare!
Are you passionate about patient care and ensuring positive experiences? We’re looking for a Patient Complaints Specialist to manage patient feedback and complaints across multiple platforms, including social media, Google Reviews, and Trustpilot. In this role, you will play a key part in enhancing our service by addressing concerns with empathy and professionalism. As Europe’s leading digital health provider, Oviva is revolutionizing healthcare by providing accessible and effective app-based programs for weight-related conditions. If you’re ready to contribute to a meaningful mission, apply today!
Why Become a Patient Complaints Specialist at Oviva?
- Help shape patient experiences and improve healthcare services.
- Competitive salary, pension, and remote work flexibility.
- 33 days of holiday, birthday leave, and enhanced family benefits.
Key Responsibilities of a Patient Complaints Specialist
- Monitor and respond to patient feedback across social media and review platforms.
- Analyze trends in complaints and provide actionable insights for improvement.
- Collaborate with internal teams to ensure timely and effective resolutions.
What We Look for in a Patient Complaints Specialist
- Strong communication and problem-solving skills.
- Experience in customer service, social media management, or healthcare.
- Ability to multitask and handle complaints with empathy and professionalism.
About Oviva
Oviva is a leading digital health provider in Europe, helping over 500,000 patients manage weight-related conditions through technology-enabled therapy. Join us in transforming healthcare!