Job Description
Online Assistant – Join Our Fast-Paced Retail Team
About the Role
Do you love food, shopping, and fast-paced work? If so, becoming an Online Assistant is the perfect opportunity for you! This hands-on role is essential in delivering an outstanding online shopping experience—from the moment a customer places an order to the second it reaches their doorstep.
As an Online Assistant, you’ll be responsible for selecting the best quality products for customer orders, ensuring accuracy, and working efficiently to meet demand. You may also assist in the online warehouse, support customer queries, process orders at the tills, or help drivers load their vans for on-time deliveries.
Whichever area you work in, you’ll take pride in customer satisfaction, pay close attention to detail, and be comfortable using technology. This role requires physical activity, including lifting and moving shopping containers up to 15kg.
Key Responsibilities of an Online Assistant
Picking & Packing Customer Orders
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Select high-quality products while ensuring accuracy and efficiency in fulfilling customer orders.
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Handle fresh, frozen, and ambient goods with care and attention.
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Work within a fast-paced retail environment while maintaining high standards.
Warehouse & Store Operations
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Process customer orders through tills and support stock replenishment.
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Assist online drivers by loading orders onto vans for timely deliveries.
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Work closely with other team members to meet daily order targets.
Customer Service & Support
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Handle customer queries related to online orders in a professional manner.
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Ensure all customer concerns are resolved quickly and efficiently.
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Use in-store technology to manage stock availability and order processing.
What You Need to Succeed as an Online Assistant
We are looking for individuals who:
Have a keen eye for detail and take pride in their work.
Are comfortable using technology to process orders and manage stock.
Can lift and move shopping containers up to 15kg.
Work well both independently and as part of a team.
Are flexible with shifts, including early mornings and late evenings.
Important: If your shift covers hours earlier than 6 AM or later than 11 PM, you must be at least 18 years old.
Why Join Us? – Benefits & Perks
At Sainsbury’s, we offer a market-leading salary along with a wide range of exclusive benefits:
Nightshift Premium – Earn an additional £2.45 per hour for shifts between midnight and 5 AM.
Colleague Discount – Get 10% off at Sainsbury’s, Argos, Tu, and Habitat after 4 weeks, increasing to 15% off on Fridays & Saturdays.
Free Food & Hot Drinks – Available for all store colleagues.
Holiday Entitlement – Generous holiday allowance based on your working hours.
Exclusive Shopping Discounts – Save on gyms, restaurants, holidays, and retail vouchers.
Family Leave – Enjoy maternity and paternity leave benefits.
Pension Scheme – Sainsbury’s matches up to 7.5% of your contributions.
Share Schemes – Buy Sainsbury’s shares at discounted prices.
Wellbeing Support – Free Employee Assistance Programme for confidential support.
Apply Now – Be Part of Our Online Assistant Team!
If you’re ready to kickstart your career as an Online Assistant, apply today! Due to high application volumes, if you don’t hear back within two weeks, please consider your application unsuccessful. However, we encourage you to check out our other opportunities.