Company Overview
The TipTopJob Group is an independent, unique network of generic and specialist jobsites that cover over 83 countries and 35 industry sectors. What makes us different? 1. Independent network allowing us to be flexible and adaptable and therefore we can easily meet your requirements and needs. 2. We own a network of specialist jobsites as well as our generic TipTopJob site meaning you benefit from specialist, niche traffic as well as the volumes from the generic side too. 3. Advertise your jobs across any of the network of jobsites and benefit from using multiple job boards in 1 client account. We believe no one else can offer you the opportunity to advertise on a generic site AND a specialist jobsite in just 1 transaction. 4. We can help with International advertising in 85 countries all from your 1 client login. Advertise for candidates in one country to move to another by using our country specific domains e.g. uk.tiptopjob.com and es.tiptopjob.com. 5. Our Account Management, Support and Customer Service is second to none – we ensure you receive a good quality service.
Our client is seeking a skilled and motivated Network Engineer to play a key role in delivering first:class IT support and network solutions. This position involves managing day:to:day support cases for customer infrastructure while working closely with the internal support team to ensure timely resolution of incidents, service requests, and changes.
The ideal candidate will have strong problem:solving skills, a solid understanding of network principles (Routing, Switching, Wireless, and Security Technologies), and experience with Network Management Platforms and ITSM systems.
If youre passionate about technology, thrive in a fast:paced environment, and are ready to take on an exciting challenge at a customer site, this role could be a great fit for you.
Responsibilities
- Provide 1st and 2nd line support, managing and resolving cases within SLA timeframes using the corporate ITSM system.
- Handle service and change requests, ensuring timely resolution within agreed SLA limits.
- Monitor and proactively manage customer networks using tools like SolarWinds and XMC software.
- Pre:stage and test equipment for small project rollouts.
- Support and maintain networking hardware and software infrastructure, including LAN, Wireless LAN, Uninterrupted Power Supplies (UPS), Firewalls, and cabling.
- Perform advanced performance monitoring using Network Management Tools.
- Create and maintain detailed site support documentation.
- Work on:site at the customer location to ensure a high level of service.
Required Skills And Experience
- Strong experience with Extreme Fabric and Edge Network Solutions (EXoS and VOSS).
- Knowledge of Extreme WLAN Technology (CloudIQ, ECC).
- Familiarity with Extreme Software Solutions (NAC, A3, XMC, Analytics).
- At least 3 years of network engineering experience in LAN Switching and Routing.
- Extensive experience supporting Extreme/Cisco solutions (to CCNA level).
- Solid knowledge of LAN protocols, including OSPF, BGP, Fabric, Layer 2, and Layer 3.
- ITIL understanding and experience working with ITSM systems.
- Strong written and verbal communication skills.
- Proven ability to perform in high:pressure environments.
Desired Skills And Experience
- Advanced experience supporting Extreme/Cisco solutions (to CCPA level).
- Knowledge of Firewall Technologies (Cisco, Palo Alto, Forcepoint).
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