Company Overview
To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures.
To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation.
To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options.
To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice.
To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team.
Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions.
To represent effectively and promote the reputation and values of Warwickshire Police and the Digital Services Directorate at various meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces.
To be commercially astute on infrastructure design, perpetually focussed on the ‘service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process.
To build and maintain relationships with the Managed Service Provider and other suppliers (including police forces with whom we collaborate) with a stake in our reporting solutions.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Knowledge
Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations.
Strong knowledge of network Monitoring & Management alongside Supplier Management experience.
Strong Knowledge of SD Wan, VLAN Azure vWan.
Strong Knowledge of Static and Dynamic routing.
Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM.
Authoring of Technical Design documents and Service artefacts.
Experience
Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation.
Strong focus on ICT technologies and operational service delivery.
Subject matter expert from inception, through to delivery to the end customer.
Key Skills
Previous experience gained in complex large organisation
Strong problem solving skills with ability to gather and assimilate information. Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues.
Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly.
Good people skills built on a combination of great listening, empathy, insight and intellect.
Ability to positively guide others and influence change within organisations
Confident in the ability to be professional and influential on key issues within portfolio area.
Writing and maintaining technical documentation.
Special Conditions
Requirement to participate in on call rota
Regular travel throughout Warwickshire
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Fixed Shifts, Remote Working, Variable Shifts
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