Company Overview
What sets us apart? It’s simple: we hunt for the best and then equip them for success. Join us, and we’ll supercharge your career with the right skills and opportunities.
Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.
But here’s the twist – we’re all heroes here. From day one, you’re shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!
Position
Job Role
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1 Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination / resolution.
You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
- ADSL / FTTC
- SoGEA / FTTP
- Ethernet Services
- Fortinet Security Solutions
- Radio access solutions
- Enterprise Wireless Solutions
- Cisco Viptela SD WAN
- MPLS VPN
Responsibilities Of The L1 NOC Engineer Role Include
- Participate in the rota schedule.
- Working as part of a team to deliver internal and customer SLAs.
- Working as part of a team to ensure 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
- Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
- Monitoring of internal infrastructure and platforms, including power, temperature, utilisation.
- In the event of a major incident, to liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
- Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
- Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.
Requirements
Key Personal Skills:
- Be customer centric and have previous customer service experience.
- Excellent telephone manor.
- Great punctuality and communication skills.
- Great attitude and work ethic.
- Be passionate about customer satisfaction though excellent service.
- Excellent planning, problem solving with clear decision making.
- Exceptional interpersonal and analytical skills.
- Collaborative and cross functional approach to internal team working.
- High standard of written and verbal communication skills.
- Able to perform tasks quickly and accurately under pressure.
Desirable Technical Skills
- Cisco IOS (XE / XR / NX-OS)
- Cisco Hardware (ISR / NCS / Nexus / Catalyst / ASR)
- Routing (BGP, OSPF, IS-IS)
- MPLS (L2 / L3 VPN)
- Switching (VLAN, VTP, STP)
- Other IP Protocols (ARP, DHCP, HSRP, VRRP, ICMP, NAT, QOS, NTP)
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