IT Support Specialist

Job Information

• Title: IT Support Specialist
• Type: Full Time
• Location: Hybrid – New Haven
• Compensation Range: $60,000 – $80,000

About Veoci

Veoci Inc. is a SaaS company that develops and sells solutions for Emergency Management and Business Continuity Planning, as well as specialized software. Through rapid development, depth of knowledge, innovative thinking, and commitment to diversity, we help save time, money, and lives.

Veoci’s platform is designed for developing applications, from simple approval forms, to coordinated response plans, to highly complex continuity management programs –anything is possible with Veoci. We offer the most straightforward, easy to use platform for you and your teams, and we know what it takes to ensure your applications never stop running.

Veoci, a leader in collaboration, continuity, and response software, is a dynamic and growing company committed to providing exceptional service to our clients. We pride ourselves on fostering a positive and inclusive work environment where every employee can thrive and contribute to our success.

Position Summary

As Veoci continues to expand, we are seeking a talented IT Support Specialist. The IT Support Specialist will be responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring that IT systems and networks run efficiently. This role involves both remote and in-person support to employees, responding to technical queries, resolving issues, and assisting with IT projects. The IT Support Specialist plays a key role in maintaining a productive work environment by ensuring minimal disruption due to technical problems.

Responsibilities

• Provide technical assistance to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve system problems (e.g., network connectivity, software errors).
• Create, manage, and remove user accounts, including setting permissions and access levels.
• Perform routine maintenance on IT systems, such as servers, workstations, and networks and continuously monitor applications for potential problems.
• Install, configure, and upgrade hardware and software systems are up to date with the latest patches and updates.
• Configure and troubleshoot network devices, such as routers, switches, and firewalls.
• Manage VPNs and remote access systems for secure connections.
• Ensure regular backups are performed and that data recovery procedures are functional and tested.
• Manage, monitor, and maintain physical and virtual servers’ performance, utilization, and storage.
• Track, manage, and maintain hardware and software assets, ensuring efficient allocation, usage, inventory, and resources.
• Manage relationships with third-party vendors for IT services, software licensing, and hardware purchases.
• Administer and configure tools such as anti-virus software, endpoint protection, and data loss prevention systems while liaising with Security to ensure all hardware and software meets the necessary criteria.
• Lead IT projects, including system upgrades, network expansions, and new software rollouts.
• Provide training and support to employees on the use of new systems, software, and best practices.
• Assist HR in onboarding new employees by setting up their IT equipment and providing basic training on system usage.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2+ years of experience in IT support, helpdesk, or a similar role.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Professional (MCP).

Preferred Skills

• Proficiency in diagnosing and resolving hardware and software issues on Windows, Mac, and Linux systems.
• Strong knowledge of network troubleshooting (TCP/IP, LAN, WAN, VPN).
• Experience with Ubiquiti UniFi enterprise networks.
• Experience with Active Directory, Office 365, and remote desktop tools.
• Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Strong organizational skills, with attention to detail and the ability to manage multiple tasks.
• Experience supporting mobile devices, including iOS and Android platforms.
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud-based services such as AWS or Microsoft Azure.
  

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