Company Overview

Bowman Williams – Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word’s most premier IT Cloud companies.

About the job

IT Helpdesk Support Tier II – MSP

The IT Helpdesk Support Tier II will be joining a well established Managed Service Provider who has been delivering IT solutions to the Maryland area for 15 years. We are collaborators who strive to build meaningful relationships and deliver custom IT Solutions to our client base. Our services include Managed Services, Professional Services, Cloud Services and Cyber Security.

Currently, we are seeking a IT Helpdesk Support Tier II to serve as an escalation point on the service desk for our clients. The IT Helpdesk Support Tier II will have the opportunity to work along side senior engineers to develop their skill set and move up internally.

IT Helpdesk Support Tier II (MSP) Required Experience:

3+ years experience with Windows Servers, O365, and Azure
MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
3+ years experience administering Active Directory and managing Group Policies.
Exceptional customer service and troubleshooting skills.
2+ years experience with ConnectWise preferred

IT Helpdesk Support Tier II (MSP) Benefits

Salary $65,000-$80,000
Healthcare coverage
401k+ company match
PTO

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IT Helpdesk Support Tier II – MSP

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