Job Description
Glossier is a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
We are seeking a dedicated IT Help Desk Support Specialist to join our team for 18-22 weeks on a contractual basis. You will be responsible for providing hands-on support to both technical and non-technical users across the organization. You will assist with everything from routine access requests to troubleshooting hardware issues both remotely and in-person. The ideal candidate will be able to be in-office in our Soho, NY based HQ about once per week.
Key Responsibilities
- Provide Technical Support: Assist employees with a wide range of technical issues, including hardware and software troubleshooting, printer problems, network access, and more.
- Manage Help Desk Tickets: Monitor and respond to requests via Slack and/or our ticketing system. Prioritize and resolve issues in a timely and friendly manner.
- User Onboarding & Off-boarding: Set up new user accounts, configure hardware and software for new hires, and ensure smooth offboarding processes including deactivating accounts and securing equipment.
- Office Hardware Support: Troubleshoot and maintain in-office equipment such as printers, conference room A/V systems, and workstations. Provide hands-on support for any technical issues that arise within the office environment.
- Hardware Packaging & Shipment: Assist with the packaging, shipment, and receipt of IT hardware such as laptops, monitors, etc.
- Maintain Documentation: Update and maintain IT documentation, including technical guides, FAQs, and process documentation for internal use.
Qualifications
- 2-3 years of experience in an IT help desk or technical support role.
- Comfortable with help desk ticketing systems.
- Experience with user account management, onboarding, and offboarding processes.
- Strong troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues.
- Hands-on experience with office equipment such as printers, conference room setups, and laptops.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organizational skills, with an ability to manage multiple requests and prioritize effectively.
- Ideally experience operating within OneLogin, Google Workspace, Shopify, Atlassian tools (Jira, Confluence), and Slack systems.
- Familiarity with both Mac and Windows operating systems.
- Comfortable supporting users across both corporate and retail environments.
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