IT Help Desk Specialist

IT Help Desk Specialist

Sherman Oaks, CA

We are Careismatic Brands Inc., the global leader in medical apparel, footwear, and accessories. We have an outstanding opportunity for a Senior IT Help Desk Specialist to manage and troubleshoot a wide range of hardware, software, and network technologies.

The Information Technology (IT) team at Careismatic Brands is responsible for seamless operation of hardware, software, and network technologies that support our business and healthcare partners. With a focus on innovation, reliability, and security, the department drives technological advancements that enable the company to maintain its industry leadership, deliver high-quality products, and uphold its commitment to ethical business practices and social responsibility.

Reporting to the Systems Administrator, the Senior IT Help Desk Specialist plays a critical role in the IT department. This position is responsible for managing and troubleshooting complex IT issues, ensuring that all team members and systems operate efficiently. By providing top-tier technical support and proactive solutions, the specialist contributes to the company’s core values of care and inclusivity. Their work not only empowers employees but also enhances the experience of our customers and partners, reinforcing Careismatic Brands’ commitment to integrity, respect, and dynamic inclusivity across the entire value chain.

This is a full-time role based in our corporate office in Sherman Oaks, CA.

Salary Range: $65,000-$85,000

What Your Day Looks Like

• End-User Support: Provide expert-level technical support to users, addressing advanced hardware, software, and network-related issues.
• O365 Administration: Oversee and troubleshoot Office 365 applications, including user account management, email configurations, and software updates.
• Ticket Management: Efficiently log, track, and resolve incidents and service requests using our ticketing system.
• Workstation Maintenance: Install, configure, and maintain Windows and OS-X computers and Dell/Mac laptops for optimal performance.
• Networking Support: Utilize your in-depth networking knowledge to troubleshoot IP addressing, DNS, DHCP, and connectivity issues.
• Server Management: Assist in managing Windows servers, including updates, backups, and security measures.
• Cloud Systems: Provide support and maintenance for our Azure cloud environment.
• Peripheral Support: Troubleshoot and resolve issues with printers, scanners, and other peripheral devices.
• Communication Systems: Manage and support RingCentral communication systems, including telephony and video conferencing tools.
• Security Tools: Administer and support security solutions such as Zscaler, Abnormal Email Security, and CrowdStrike antivirus.
• Virtualization: Provide VMware troubleshooting and maintenance.
• Documentation: Create and maintain comprehensive IT documentation, FAQs, and system configurations.

What We’re Looking For

• 2-3 years of experience in a Help Desk or IT Support role.
• Proficiency with Office 365, Windows 10/11, Jira and Happy Fox ticketing systems.
• Experience with MS Active Directory.
• Advanced networking knowledge, including IP addressing, DNS, and connectivity troubleshooting.
• Knowledge of Windows servers and Azure cloud environment.
• Familiarity with security tools like Zscaler, Abnormal Email Security, and CrowdStrike AV.
• Understanding of VMware concepts and configurations.
• Ability to set up new workstations for in-office users.
• Strong troubleshooting skills for printers and other peripherals.
• Excellent communication and interpersonal skills to assist non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.

Bonus:

• Certifications: CCNA, CompTIA Security+, VMware VCP, etc.
• Cybersecurity background.
• Proficiency in PowerShell and other scripting languages.
• Experience with Cisco Meraki.
  

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