Company Overview
We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us at our buzzing Bredbury Site!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers.
From troubleshooting technical glitches to billing queries, service support and guiding customers through products or features and how to optimise their use. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence.
To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience.
Are you ready to expand your knowledge and further your career? Unlock endless possibilities for your future by applying today!
Career growth and personal development
This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Your Qualifications
Concentrix is a great match if you:
- Are proficient in English (oral and written)
- Are flexible to work shifts between, 7:45 am – 9 pm from Monday to Friday and 7:45 am – 8 pm on Saturday and Sunday
- Have a minimum of 6 months of continuous Customer Service experience
- Can commit to 100% training attendance to ensure you are fully prepared for your role.
- Embrace technology and have proficient computer literacy skills
- Have the ability to speedily navigate multiple systems effectively
- Have excellent interpersonal and communication skills
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