About Yusen Logistics
Yusen Logistics is a customer-focused, insight-driven logistics partner offering a comprehensive range of services, including International Freight Forwarding, Contract Logistics, and Supply Chain Solutions. Our expertise spans the entire supply chain, providing industry insights and tailored logistics solutions to support global businesses.
With a deep understanding of our customers’ industries, we develop strategic solutions that address their unique challenges and objectives. Our global network connects Japan, the Americas, Europe, East Asia, and South Asia & Oceania, operating across 46 countries with over 650 distribution centers and offices and a workforce of 25,000+ employees.
Our Expertise
Yusen Logistics specializes in designing and delivering award-winning logistics solutions for complex supply chain needs. Through a combination of skilled professionals, advanced technology, and state-of-the-art infrastructure, we provide cost-effective, value-added results across various industries, including:
- Automotive
- Aerospace
- Consumer Electronics & Technology
- Healthcare & Pharmaceuticals
- Retail
- Food Logistics
Our Services
We work closely with manufacturers and retailers to create optimized logistics solutions, offering:
- Global Freight Forwarding – Ensuring seamless international transportation.
- Transportation Management – Managing end-to-end logistics efficiently.
- Warehousing and Distribution – Providing secure and strategic storage solutions.
- End-to-End Supply Chain Management – Integrating planning, execution, and optimization.
- Key responsibilities:
- Operational
- Manage Import container movements on behalf of clients
- Work closely with Yusen origin offices to ensure consignments move correctly on time
- Provide transactional service supports such as Customs clearance and haulage
- Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
- Communicate and escalate to team members and Management wherever necessary
- Ensure total accuracy of all information and high standards of operational service are met at all times
- Observe deadlines and SOP
- Commercial
- Provide ad-hoc freight quotations on request, using every opportunity to up-sell Yusen services
- Monitor and control all cost and revenue at job-file level
- Confirm and process all job-file invoicing
Key requirements:
- Experience in Ocean Freight Forwarding (essential)
- Good administration skills
- Excellent Customer Services skills
- Proactive and flexible approach
- Excellent stakeholder management skills
- Ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Strong numeracy/literacy
- Basic IT; Microsoft Office, In-house systems
- Experience of using Cargo Wise, FCL & LCL (essential)
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