H&M Store Manager

Job Description

Overall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure the Best Team and support their development, work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume) Cash Office Responsible (based on volume), and Sales Associate.

Your Day to Day*

Sales and Profit

• Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results
• Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours
• Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling
• Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly
• Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed
• Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changes

People and Teams

• Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices
• Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance to support the business needs
• Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings
• Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
• Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the same

Financial Accountability

• Sales and profit responsibility for the store
• Accurate recording of sales figures and hours

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to try new things
• Passionate for customer service and inspiring it in others
• Outcome driven with the planning, engagement, and motivation to bring it to fruition
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 2-3+ years of transferrable experience leading management level employee’s welcome
• Basic computer skills such as browser navigation, software interaction, and data entry are needed
• May be required to travel as necessary to support other stores, attend meetings and training
  

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