About the job
Job Title: IT Help Desk Analyst
Location: Schaumburg, IL – onsite daily
I am looking for an IT Helpdesk Analyst with great customer-facing skillsa team with a great workplace culture. Under the direction of the Director of IS you will be the first point of contact for customers, provide technical support and troubleshoot software and hardware issues.
The ideal candidate will have 3+ years of experience in providing technical support for computer networks and applications, manage Active Directory services on MS Windows environment.
OVERVIEW OF RESPONSIBILITIES
- Provide technical support for desktop and laptop computers, printers, mobile devices, and other peripherals.
- Provide training for users on proper usage of desktop equipment and software
- Provide on-site and remote support for software applications and computer operating systems such as Windows v10-11, MS Office Suite, O365, SolidWorks, AutoCAD, GP Dynamics, SharePoint Online, and other Web Applications.
- Create and maintain user accounts, permissions, and access rights in Active Directory, Azure Active Directory.
- Troubleshoot, configure and upgrade hardware and software, smartphones, and peripherals for end users.
- Manage device security, including monitoring security logs for intrusions or attempted breaches.
- Install and configure software applications and updates.
- Travel between 2 locations in a 6 mile radius.
QUALIFICATIONS
- CompTIA A+ Cert, Network+, Security+, MCP, MCSA WIN10, MCSE Desktop Infrastructure and 3+ years of experience in desktop support or a related field.
- Minimally a High School degree and some college or associate degree or certification
- Technical knowledge of desktop operating systems (Windows 10, macOS), Microsoft Office suite, and common business applications.
- Experience with remote support tools such as Remote Desktop, TeamViewer, or LogMeIn.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills and the ability to interact with end-users in a professional and courteous manner using ZenDesk or other ticketing tools.
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