When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing:
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. That’s why we’re looking for a Head of Customer Excellence to join the team and actively transform our customer journey.
In this pivotal role, you’ll:
- Spearhead continuous improvement initiatives to boost our Net Promoter Score, customer satisfaction, and long-term loyalty
- Implement meaningful feedback methods to keep us at the forefront of customer needs
- Develop a robust customer experience governance program across the business
- Collaborate with the Customer Experience Director to support the delivery of the customer centricity strategy
- Drive innovation through technology, enhancing our customer experience for the future
- Improve self-service options and integrate AI/Automation to streamline customer interactions
- Build and nurture a high-performing customer culture dedicated to delivering exceptional service
- Tackle customer issues at their root, ensuring lasting solutions
- Partner with stakeholders to drive operational excellence through targeted action plans
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