Job Description
Join our team at Seton Sands Holiday Park, nestled in the picturesque Scottish countryside near the beach and just half an hour from Edinburgh.
Job Details
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Position: Guest Experience Team Member
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Type: Part-Time / Seasonal
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Pay Rates: Up to £12.21 per hour, depending on age
As a Guest Experience Team Member, you’ll be at the heart of our guests’ and owners’ experiences, ensuring their stay is exceptional. Your role involves engaging with guests and owners to make them feel welcome, valued, and well-cared for during their time with us.
Key Responsibilities
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Warmly welcome each guest upon arrival at our reception, creating a friendly and inviting first impression.
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Listen attentively to guests’ questions or concerns, providing thoughtful and personalized responses.
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Work collaboratively with team members to deliver seamless service that enhances the overall guest and owner experience.
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Gather and share guest and owner feedback with relevant teams to continually improve our services.
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Maintain a clean, safe, and welcoming environment where guests, owners, and visitors feel at home.
Requirements
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Experience in customer service roles such as Customer Service Advisor or Reception Team Member is beneficial but not essential; comprehensive training is provided.
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A strong focus on customer satisfaction and a passion for working with people.
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Effective listening and clear communication skills, maintaining a professional and friendly demeanor.
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Ability to handle guest challenges or complaints with patience, tact, and efficiency.
What We Offer
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Competitive pay with opportunities for overtime.
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An inclusive and supportive work environment.
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Comprehensive training and ongoing support.
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Career development opportunities, including fully funded qualifications.
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Exclusive team perks, such as up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and much more.
How to Apply
To apply for the Guest Experience Team Member position, click ‘Apply Now’ and answer a few quick questions, which should take approximately 5 minutes. Once submitted, a member of our team will contact you. If shortlisted, the interview process may include an interview and a skills test.