We are seeking a Global Operations Manager to lead a large and high performing Managed Content Services team, where you will be responsible for client engagments, partnerships, and programs. Driving excellence in client service delivery, process optimization, and project management.
You will be working on one of the biggest client global accounts, where you will be a strategic thinker with a proven ability to optimize processes, lead cross-functional teams, and enhance service delivery, all while aligning operations with the client.
This role requires expertise in Marketing Technology and content logistics including but not limited to digital asset management (DAM), product information management (PIM) & GDSN, as well as ensuring seamless operations across multiple teams on a client account.
ROLE RESPONSIBIITES & OBJECTIVES;
- Lead and oversee day-to-day operations for Managed Content Services engagements.
- Develop and implement process optimization strategies to improve efficiency and client satisfaction.
- Identify opportunities for process optimization to streamline workflows, enhance efficiency, and effectiveness.
- Develop, enhance, document, and manage operations processes, SOPs, toolkits, and best practices.
- Support in development and implementation of quality assurance processes.
- Manage resourcing; raise resourcing concerns or constraints to key account team leadership including Client Partner, to ensure the appropriate operating model and resources are in place to deliver with excellence.
- Accountable for collection and analysis of pertinent data to ensure SLAs + KPIs are being met and measured consistent with client expectations.
- Make strategic recommendations to Client Partner team regarding areas of opportunity for account growth based on data and observation.
- Accountable for business processes, content and platform insight, analytics, satisfaction & improvement programs reporting on system usage and process engagement and making appropriate recommendations for continuous improvement.
- Drive marketing technology solutions, including digital asset management and automation platforms.
APPLY