F&B Red Sky Food Runner PT

Essential Functions

• Ensure adherence to Tribal, Federal, and other applicable laws and gaming regulations, as well as Kickapoo Lucky Eagle Casino (KLEC) policies and procedures.
• Maintain exceptional guest service standards by actively listening and addressing customer and team member concerns.
• Promptly and accurately deliver food orders to guests.
• Check in with guests to ensure a positive dining experience.
• Communicate guest satisfaction and feedback to management and relevant departments.
• Ensure patrons have the necessary tableware and condiments before leaving the table.
• Address customer requests as they arise.
• Act as the liaison between Front of House and Back of House staff to ensure seamless service.
• Uphold and promote KLECH core values and MAD skills.
• Maintain the confidentiality and security of sensitive information.
• Attend and successfully complete all required training.
• Ensure compliance with Federal currency transaction reporting requirements, including Title 31 and IRS Currency Transaction Reports. Maintain accurate MTL, MIL, CTR, and SAR records as needed.
• Perform additional duties as required based on organizational needs or as assigned by management.

Minimum Qualifications

• High School Diploma or GED preferred.
• Previous restaurant or guest service experience is an advantage.
• Strong verbal and written communication skills in English (Spanish or other languages is a plus).

Additional Considerations

• Preference is given to qualified Kickapoo Traditional Tribe of Texas members and other eligible Native American applicants.

Skills & Abilities

• Ability to work independently with minimal supervision.
• Maintain strong professional relationships with management, colleagues, and staff.
• Perform effectively under high-pressure, fast-paced environments.
• Ability to multitask and meet deadlines efficiently.
• Strong critical thinking, analytical, and customer service skills.
• Maintain a positive attitude with strong organizational and leadership abilities.
• Competency in basic math calculations (addition, subtraction, multiplication, division).
• Ability to analyze information, identify solutions, and draw conclusions.
• Follow complex instructions and materials effectively.
• Establish and maintain professional, respectful relationships with diverse individuals.
• Exhibit leadership, team-building, empathy, and enthusiasm in all interactions.
• Maintain strict confidentiality at all times.
• Comply with Casino guest service programs and policies.

Physical Requirements

• Ability to stand, sit, walk, push, pull, and bend for extended periods.
• Capable of concentrating for long durations.
• Must have clear vision for close, distant, peripheral, and depth perception.
• Communicate effectively in-person and through telecommunications.
• Possess hand-eye coordination and manual dexterity to operate devices such as a keyboard, touch-screen, phone, and calculator.
• Frequently lift and carry up to 30 lbs.
• Must have the physical stamina to handle heavy trays and prolonged standing.

Work Environment

• Work in restaurant, kitchen, and casino floor settings.
• Exposure to varying noise levels throughout the day.
• Required to work extended hours, nights, weekends, and holidays as needed.
• Perform efficiently under pressure in a high-stress environment.
• Potential exposure to difficult guests or irate staff situations.
• Exposure to various types of lighting, including fluorescent, flashing, strobe, and multi-colored lights.
• May require travel for work-related responsibilities.

Conditions of Employment

• Must obtain and maintain a KTTT Gaming Commission License, including passing a background check.
• Must provide legal authorization to work in the United States.
• Must be at least 18 years old.
• Reliable transportation is required for commuting.
• Must comply with KLEC policies, procedures, and gaming regulations.
• Participation in the tip reporting program is mandatory.
  

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