About the job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Job Title: Driver Team Manager
Department: Transport
Location: Chessington Service Centre KT9 1SN
Reports To: Fleet & Transport Manager
Working Hours: 40 hours per week, 9.30am to 6pm
Salary: £36,000 (increasing after probation period)
Job Purpose
To efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public.
Key Responsibilities
- Ensure that reported vehicle defects are rectified promptly
- Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
- Ensure that vehicle security disciplines are maintained
- Enforce driver compliance with the strict controls around van condition and preventative maintenance
- Ensure vehicle and driver presentation conforms to company requirement to promote the brand
- Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
- Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
- Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
- Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
- The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
- Prompt and effective reaction to breakdowns and accidents.
- Compliance to DTP contractual requirements through the achievement of specific KPIs
- Ensure all customer deliveries are effected in the prescribed manner
- Investigate customer services issues and provide prompt feedback
- Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
- Ensure compliance to GDP procedures
- Provide effective leadership and motivation through regular team briefings/debriefings
- Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
- Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
- Provide coaching and guidance to colleagues in areas of responsibility
- Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
What your background should look like and the kind of person that would fit us best:
- Previous experience within a similar transport management role
- Leadership skills
- Ability to provide solutions and adapt to changing conditions on a daily basis
- Can do attitude
- Excellent IT Skills
- Positive Communication Skills
- Attention to detail
- Top 5 benefits working with us and what we offer:
- Competitive Pension scheme where the company matches your contribution and can include death in service benefit
- Career training, development and various internal progression opportunities, such as forklift truck licence, forum representatives, and working in other departments
- Employee Assistance programme with free legal and financial advice as well as mental health counselling and access to trained Mental Health First Aiders at work
- Access to Cycle to work scheme and Perks at Work, with discounts at various retailers such as Currys, Samsung, HelloFresh and more
- Charity days for events such as Children in Need and fun activities all year-round
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