People2people have partnered with a well-known organisation in the Financial Services sector. Their mission is to drive fair customer outcomes. This organisation plays a key role in shaping the future of lending and financial services in the UK. Committed to promoting fairness, transparency, and responsible lending practices, it oversees compliance with voluntary lending codes, supports firms in improving their standards, and prioritises consumer protection.
As a member of the Executive team and leader of the Compliance and Insight team, the Director of Compliance and Insight will be pivotal in helping build the business across three business-critical areas; Compliance and Assurance Monitoring, Insights and Innovation and Business Development. This role is fully remote with a scheduled company day once a month based in London.
About the role:
You will play a pivotal role in overseeing compliance and assurance activities, driving insight-driven strategies, and contributing to business development initiatives. Reporting directly to the Deputy Chief Executive, you will be responsible for shaping and delivering strategies enhance customer outcomes, and promote industry-wide improvements.
- Oversee the reporting of actionable insights from compliance reviews to drive improvement across registered firms.
- Collaborate with Policy teams to strengthen standards and customer protections
- Develop and lead a compliance monitoring strategy leveraging advanced quantitative and qualitative methodologies
- Lead the organisation’s insights strategy to address risks and challenges impacting consumers and SMEs.
- Oversee research projects (qualitative and quantitative) to assess and improve customer outcomes.
- Disseminate insights and best practices across registered and non-registered firms to foster customer-centric approaches.
- Represent the organisation as a thought leader at industry events and forums.
- Support the strategy to increase firm registrations and retain existing members.
- Lead due diligence processes for new registrants during interim registration phases.
- Identify opportunities for partnerships, alliances, and profile enhancement to grow the organisation’s impact.
About you:
- Proven experience in compliance, risk, or audit within UK retail or SME financial services.
- In-depth understanding of the UK’s credit regulatory and financial services landscape
- Strong analytical skills
- Experience in implementing dashboards, bench marking tools, or similar reporting mechanisms.
- Proven understanding of FAC regulations
- Exceptional interpersonal skills, with the ability to influence senior stakeholders and engage at industry events.
- Demonstrates professional, collaborative, and innovative behaviours
- Embodies values of integrity, impact, inclusivity, and curiosity.
Benefits:
- Competitive Salary
- 30 days annual leave (plus Bank Holidays)
- Employer pension contribution – 10%
- Group Life Assurance
- Employee Assistance Programme
- Private Health (after successful completion of probation)
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