Digital Transformation and Social Media Product Manager
Key Role:
Support efforts to deploy, integrate, moderate, and adopt technology for a SaaS-based internal social media engagement platform across Booz Allen’s enterprise. Maintain responsibility for creating, posting and managing content within the platform to educate users on how to use social media at work. Leverage best practices, etiquette and tips. Support the team to drive a community of practice, including the creation, management, and engagement with various community owners. Leverage collaboration, business intelligence, and data analysis skills to optimize the usage and adoption of the platform to assist in and communicating its value to both technical and business stakeholders. Maintain responsibility for the day-to-day platform moderation activities working with various internal communications partners. Maintain responsibility for supporting the roadmap that aligns with the vendor’s updates and the organization’s goals.
Basic Qualifications:
- 3+ years of experience as a product owner or project manager
- 3+ years of experience with social media platforms such as Microsoft Viva Engage, Yammer, or Facebook at Work
- 3+ years of experience producing high-quality, engaging content for various social media platforms, including Instagram reels, stories, images, videos, and written posts
- Experience delivering impactful social media campaigns
- Experience translating collected data and feedback into continuous actionable improvements or a business case
- Experience solving complex problems through human-centric solutions
- Bachelor’s degree
Additional Qualifications:
- Experience with managing day-to-day operations with external vendors
- Experience with business process development and reengineering
- Knowledge of customer service operations and associated ticketing systems
- Knowledge of basic artificial intelligence concepts and automation concepts
- Possession of strong organizational skills
- Possession of strong verbal and written communication skills
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Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.