Company Overview

Founded in 1944, NSF is committed to protecting and improving human health and the environment on a global scale. NSF is an independent organization that facilitates standards development, product certification, testing, auditing, education and risk management for public health and the environment. Manufacturers, regulators and consumers alike look to NSF for the development of public health standards and certification that help protect the world’s food, water, health and consumer products. Widely recognized for its scientific and technical expertise in the health and environmental sciences, NSF is a Pan American Health Organization/World Health Organization Collaborating Center on Food Safety, Water Quality and Indoor Environment. NSF operates more than 320,000 square feet of state-of-the-art laboratory space and serves 40,000 clients in 110 countries. Its 3,000 team members include microbiologists, toxicologists, chemists, engineers, and environmental and public health professionals.

About the job

Job Description

Are you a detail-oriented administrator ready to take on an exciting new challenge in a dynamic global organization?

Join our Food Advisory and Training team at NSF as a Customer Support Coordinator! In this role, you’ll have the opportunity to engage with suppliers and clients, addressing food safety and health and safety concerns through both phone and email communication. You’ll also play a key role in logging and investigating incoming incidents, all while managing various administrative tasks, including creating and coordinating insightful weekly, monthly, and ad hoc reports.

If you’re a customer-focused administrator who thrives in a fast-paced environment and loves making an impact, we want to hear from you!

Responsibilities

Including, but not limited to:

Log and track incoming incidents on web-based systems
Record and manage supplier/client responses and case load prioritization
Liaise with clients and suppliers to resolve issues
Complete required training and maintain relevant certifications
Ensure product supplier details are available, maintained, and approved
Communicate investigation outcomes to suppliers and clients
Draft professional correspondence as needed
Compile and coordinate reports (weekly, monthly, ad hoc) on complaints, incidents, etc.
Monitor trends and ensure timely responses
Assist with sampling kits and manage sampling clients
Ensure timely escalation communication
Provide support with phone, email, data input, and report tasks
Be available for evening and weekend work if needed to meet client requests
Other relevant duties as required

Qualifications

Previous administrative experience
GCSE Math & English
Customer-focused with strong interpersonal and communication skills (written and verbal)
Ability to work well in a team and independently
Strong multi-tasking, organizational, and time management skills
Flexible, adaptable, and able to meet deadlines
High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Attention to detail and personal effectiveness
Knowledge or interest in Food/Health and Safety would be beneficial

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Customer Support Coordinator

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