About the job
Are you a customer service professional focused on building customer relationships to promote retention and loyalty? If you enjoy being a primary point of contact and have interest in the educational resource industry, this Customer Success Representative contract-to-hire role fully onsite in the greater Greenfield area could be for you!
Duties Include
- Onboarding new customers
- Creating customer success plans and tracking results
- Working with marketing team to promote retention and contract renewals
- Give customized service and exceed expectations
Desired Qualifications
- Bachelor’s degree
- Experience using CRM systems (preference to Salesforce)
- Organized
- Proficiency in MS Office, HubSpot, and Google Docs
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