Company Overview
Pacific Life offers a wide range of products and services to help individuals and businesses in the retail, institutional, workforce benefits, and reinsurance markets achieve financial security. Whether you’re looking to protect your loved ones or grow your assets for retirement, we provide innovative life insurance, annuity solutions, and mutual funds designed to deliver long-term value and financial stability for generations to come.
With nearly 160 years of experience, Pacific Life remains committed to supporting policyholders. Headquartered in Newport Beach, California, we are a Fortune 500 company recognized for our financial strength and industry leadership.
About the Job
Job Description
At Pacific Life, we are dedicated to helping individuals and businesses secure their financial future—whether that means protecting loved ones, planning for retirement, or saving for what lies ahead. Our policyholders rely on us to be there when it matters most, and we achieve this through collaboration, innovation, and a shared commitment to excellence. This is more than just a job—it’s a purpose-driven career with the support, balance, and resources needed to make a meaningful impact on the future, including your own.
We are excited to offer a dynamic opportunity for Customer Service Specialists to join our Consumer Markets Division at our Newport Beach, CA or Omaha, NE offices. This role requires a FINRA SIE and Series 6 or 7 license. If you are not yet licensed, Pacific Life will provide training and study time to help you pass the required exams within six weeks of hire.
Work Schedule:
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Unlicensed candidates: Required to be in-office 5 days a week during the 6-week study period. After passing the exams, the role transitions to a hybrid schedule with 1 in-office day per week.
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Licensed candidates: Work on a hybrid schedule, with 1 in-office day per week.
Who Thrives in This Role
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You enjoy engaging in phone conversations, handling 50-60 incoming calls per day while delivering outstanding customer service.
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You excel at problem-solving and are committed to overcoming challenges.
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You are team-oriented and passionate about supporting colleagues and customers while maintaining high-quality standards.
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You thrive in a fast-paced environment and adapt quickly to change.
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You are eager to get involved in the community, participating in volunteer initiatives and charity events supported by Pacific Life.
What You Bring to the Role
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1-2 years of customer service experience in a related field.
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A college degree or equivalent experience (preferred).
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FINRA SIE and Series 6 or 7 license (required for this role, with company-sponsored training if unlicensed).
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A proactive and resourceful approach, with strong research and problem-solving skills.
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Strong analytical and critical thinking abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Motivated to learn quickly and adapt to change.
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Proficiency in Microsoft Word and Outlook.
The Recruiting Process
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All resumes will undergo an initial review.
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Candidates will be notified via email about the next steps.
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Selected applicants will complete a recorded video interview and game-based assessment via HireVue.
Compensation & Benefits
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Hourly pay based on experience and location:
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Omaha, NE: $23 – $28 per hour + annual bonus
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Newport Beach, CA: $27 – $32 per hour + annual bonus
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