Customer Service Representative – PM ($1000 Sign on BONUS)

Job Type: Full Time
Job Location: UK
Company Name: Invitation Homes

Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

Role

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

  • Assisting residents in person or over the phone in a well-mannered and professional way
  • Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
  • Completing resident welcome calls and emails to help ensure a seamless move-in experience
  • Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
  • Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
  • Reviewing and working through all action items on applicable task list

Your Experience Includes

  • High school or GED
  • Proven experience in Property Management administration or customer service
  • Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe – experience using property management software is helpful
  • Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

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