Who We Are
Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
Role
As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:
- Assisting residents in person or over the phone in a well-mannered and professional way
- Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
- Completing resident welcome calls and emails to help ensure a seamless move-in experience
- Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
- Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
- Reviewing and working through all action items on applicable task list
Your Experience Includes
- High school or GED
- Proven experience in Property Management administration or customer service
- Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe – experience using property management software is helpful
- Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor
APPLY