Company Overview

At TSB we’re pioneering a new kind of banking for Britain – one that’s simple, straightforward and cares about people. We offer friendly, honest and convenient banking that’s designed to meet our customers’ needs, not just ours. It’s what makes us different – that and our commitment to the communities we serve. We want to make banking better for everybody. With over 6,000 employees across our nationwide network of branches and operating centres, we’re dedicated to the 5 million customers across the UK who do their banking with us. https://m.youtube.com/watch?v=YJzJCd_pwy8 We will never ask you for any personal data on LinkedIn. Please protect yourself by not posting any personal information such as account details or contact details. TSB Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240, except for lending where we are licensed by the Office of Fair Trading. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. We are members of the Financial Services Compensation Scheme and covered by the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all TSB Business customers will be covered by these schemes).

At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

How You’ll Make a Difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What You’ll Bring

Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
Have a flair for understanding what customers need and the best way to support them with their current and future goals.
Ability to help answer questions and sort out problems.
Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What We Offer In Return

We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:

Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5%/£1,160 on target) based on company performance.
Fantastic company pension – TSB contributing up to 13%
25 days holidays (plus bank holidays)
Private Healthcare

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Customer Service Consultant

Company Overview

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