Job Description
Start Your Journey as a Customer Service Assistant at Wickes
As a Customer Service Assistant, you’ll play a vital role in shaping every customer’s experience. From ensuring easy parking and organized trolleys to friendly assistance and smooth transactions, you’ll help make shopping easy and enjoyable. At Wickes, we are passionate about rewarding and investing in our people. As a Customer Service Assistant, you’ll receive all the support, training, and growth opportunities you need to thrive in a welcoming, down-to-earth environment.
What You’ll Be Doing as a Customer Service Assistant
Key Responsibilities of a Customer Service Assistant
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Deliver outstanding service to every customer visiting our store.
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Keep stock organized and easily accessible for a seamless shopping experience.
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Support customers with queries, purchases, and assistance on the shop floor.
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Ensure deliveries are handled and dispatched efficiently.
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Maintain a friendly, helpful, and positive attitude at all times.
What We’re Looking For in a Customer Service Assistant
Skills and Qualities Needed for a Customer Service Assistant
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Previous experience in a customer-facing role is preferred.
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Ability to deliver a high level of service to every customer, every day.
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Friendly, helpful, and approachable personality.
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Excellent communication skills and willingness to learn.
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Ability to work collaboratively as part of a team.
Important: Please apply with an up-to-date CV. Applications without CVs cannot be accepted.
If you require adjustments to apply, please complete a reasonable adjustment form when applying.
Why Choose Wickes?
At Wickes, we believe in helping our colleagues grow professionally and personally. You’ll benefit from a supportive culture, exceptional development opportunities, and a rewarding benefits package.
Benefits Include:
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Competitive hourly rates: £12.21 (21+ years), £11.51 (18–20 years), and £8.47 (under 18).
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Gain share bonus of up to £300 per month.
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Up to 10% employer pension contribution.
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Up to 35 days of annual leave, including 8 bank holidays.
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20% colleague discount on all purchases.
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Access to financial and wellbeing support, including cashback health schemes, life assurance, and a cycle-to-work program.
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Savings and cashback at top retailers and discounted gym memberships.
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Flexible working options to suit your lifestyle.
At Wickes, creating an inclusive and supportive workplace is at the heart of everything we do. If flexible working suits you, simply let us know during the application process.
Apply Now and Start Your Career with Wickes!
(Salary dependent on age)